Privacy Policy

1. Information We Collect

At Run-AI, we collect information to provide better services to our users. We collect information in the following ways:

1.1 Information You Provide

• Account information (name, email address, phone number)
• Payment information (processed securely through third-party providers)
• Content you create, upload, or share through our platform
• Communications with our support team
• Feedback and survey responses

1.2 Information We Collect Automatically

• Usage data (features used, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our AI content studio services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@run-ai.com or call +1 (613) 794-6285.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

Our platform integrates with various third-party AI services including Runway, Sora, Midjourney, and Suno. Each of these services has their own privacy policies and terms of service. We encourage you to review their policies as well.

10. Analytics and Tracking

We use various analytics tools to understand how users interact with our platform. This helps us improve our services and user experience. You can opt out of certain tracking through your browser settings or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us: